1) How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 5-10 business days outside of the Christmas holiday season. From November 1 - December 31, shipping times increase from 10-20 business days.
2) I am not in love with my order; can it be returned?
We offer a 100 % money-back guarantee if the product is broken or damaged.
Please understand these products are hand-made so there may be some inconsistency with paint color, smearing, etc.
If 30 days have gone by since you received the product, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it; unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customerservice@100NormanC.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If the product is damaged or broken upon receipt (we will ask for pictures), 100NormanC will incur the return shipping charges. If you are returning for any other reason, the return shipping charges will be deducted from your final refund.
Please include the packing slip or your name and order number on the returned parcels.
Please Note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
3) I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply review your order confirmation email and confirm. Once you double-check that the address given is wrong, kindly notify us via email at customerservice@100NormanC.com.
If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.
4) What currency are the prices do I see on the site?
All pricing is in USD.
5) I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-3 days production time for your order to ship out, average shipping times are 5-10 business days. Tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at customerservice@100NormanC.com.